Communication…..
Posted by Leeb - 05/04/09 at 09:04:49 amResolve from Yahoo! Read on for the exciting game of ping-pong which resulted in a conclusion which I already knew 
After receiving an email advising me that I had infringed their TOS agreement and that my account with Yahoo! would be terminated, dot dot dot
“Hi there, I don’t believe this is the right form for asking
this question but I can’t find another! So here goes:
I recieved an email from Yahoo stating that I might have violated the
TOS in some way - but I don’t know how???!! I have had a re-read and
I believe that I have been doing nothing untoward or different to my
past 12 or so years as a Yahoo member…please let me know how I have
infringed the TOS so a) I can either do something about my actions or b)
you guys can please apologise and remove any record of my infingement
Many thanks in advance, Lee”
“Hello,
Thanks for writing to Yahoo! UKIE Customer Care.
Mass distribution of unsolicited email messages (or “spamming”) violates
the Yahoo! Terms of Service (TOS).
Please include the following in your report of email abuse to assist us
in a prompt and full investigation:
1. Original subject line — Please forward the email with a subject
identical to the original subject.
2. Complete headers — Email programs often display abbreviated
headers. To learn how to display the full headers in a Yahoo! Mail
account, please visit the Yahoo! Mail Help Desk.
3. Complete message body — Please include the complete, unedited
content of the email message in question. Please do not change or edit
the message in any way.
If reports of email abuse are missing any one of these three items, it
may take longer for the Yahoo! Mail Abuse Team to properly investigate
and take appropriate action. We appreciate your efforts in reporting
this abuse to Yahoo!. At this time, we will need you to forward a copy
of the message, as opposed to sending it as an attachment. Due to
security purposes, our custom messaging system is unable to access
attachments.
Regards,
Customer Care Abuse Team - Yahoo! UK & Ireland”
“Hi there, would it be possible to get a human being on the end of my
emails instead of what appears to be automata response?
I don’t spam so could this be that someone has aquired my address and
password?
Cheers,
Lee”
“Hello Lee,
Thank you for writing to Yahoo! Mail.
At this time, it is unclear what assistance you are seeking. In order
for us to better assist you, I would appreciate some additional
information. Please reply to this email with the full details of what
you are experiencing — the more information we have, the better we will
be able to investigate this issue.
I look forward to providing you with a solution as soon as possible.
Thank you again for contacting Yahoo! Mail.
Regards,
J
Yahoo! Customer Care”
“Hi guys the assistance I seek is for you to explain or investigate the
instance of “spamming” from my account…as was stated by yahoo! In the
first instance prompting this communication 
I don’t belive I infringed your tos and would like my record cleaned
up…
Cheers, lee “
“Hello,
Thanks for writing to Yahoo! UKIE Customer Care.
In order for us to better assist you, we would appreciate some
additional information. Please provide the Yahoo! ID in which you are
requesting assistance.
Regards,
Customer Care Abuse Team - Yahoo! UK & Ireland”
“Hello, is this not my email address?
Cheers,
Lee.”
“Hello,
Thank you for writing to Yahoo! New Zealand.
Mass distribution of unsolicited email messages, or “spamming”, violates
the Yahoo!Xtra Terms of Service (TOS).
After investigation, we have determined that this email message did not
originate from the Yahoo!Xtra Mail system. It appears that the sender of
this message forged the header information to give the impression that
it came from the Yahoo!Xtra Mail system. The “@yahoo.com.au” address
associated with the email does not exist.
We take the operation of Yahoo!Xtra Mail very seriously. Unfortunately,
there is no control over messages sent through other email systems and
it’s not possible to pre-empt the misuse of the Yahoo!Xtra name in
forged headers.
While Yahoo!Xtra cannot technically prevent its domain from being forged
in the headers of an email message, actions have been taken against
companies in an effort to prevent further forgery of the Yahoo!Xtra
brand and to seek damages as appropriate. Individuals are strongly
discouraged from forging the Yahoo!Xtra domain in the future and
appropriate action will be taken as necessary.
Thank you again for contacting Yahoo! New Zealand.
Regards,
J
Yahoo! Customer Care”
“Thanks for the apology Jean does this mean my account won’t be terminated?
Glad to hear we got to the bottom of this….
Much appreciated,
Lee.”
NO RESPONSE
awesome. I should send them a bill fro my time wasted, wasted trying to back up my free email account because of the threat of termination, wasted [time, not me] writing the emails, mental anguish at the possibility of losing my contacts [thank the internet Gods for my iPhone...]. I guess as in everything else in life, there’s no such thing as a free email client.
On a positive note though, it gave me pleasure in writing this blog and I got to learn about POP account backups…